This story was shared to me by one of my collegue in call center industry. Its a little bit funny that's why i want to share it here at call center agent stories blog. Here it is:
As a young call center supervisor in a hotel reservations call center in Texas several years ago, I was responsible for monitoring and coaching new hires during their first few months out of training.
One day, I was monitoring a new hire who was trying to sell a reservation at one of our hotels in Paris. She did a great job of qualifying the caller, a fellow Southerner, and providing features and benefits of the hotel and the amenities. When it came time to quote rates, however,her newness became apparent:
"And, sir, the room rate is 400 Frankfurters per night."
I nearly collapsed from shock and laughter, and as I was composing myself, the caller added the final blow. After a short silence, this fellow Southerner said:
"You mean we gotta pay them fellas in WEENIES?"
By the way, she booked the reservation, was very accepting of my minor correction to her currency selection, and went on to have a very good career with the company. No word on how the caller got that many hot dogs to Paris.
Hahahaha! Quite funny... Isn't it?Labels: call center, call center agent, call center agent stories |
